This programme introduces the participant to the broad field of 'workforce management' and provides them with the most current tools and techniques used in the field of HRM. This includes insights into the behaviour of individuals and groups, motivational aspects of work, work design and other areas associated with performance in the workplace. Duties and responsibilities of the human resources professional are also covered:

• Motivation

• Industrial Psychology

• Behavioural Theories

• Manpower planning

• Group Dynamics

• Teambuilding

• Research Studies

• Recruitment and Selection

• Performance Appraisal

• Job Analysis

• Development of a human relations approach

• Counselling and Industrial Relations

Validating body: Institute of Commercial Management (ICM)